Privacy Policy

Last updated: 15/11/2025

Foodbell UK Ltd (“we”, “our”, “us”) operates an online ordering system and SaaS platform for takeaways and restaurants. We are committed to protecting the privacy of all users who interact with our services, including restaurant partners, takeaway businesses, and customers placing online orders.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, mobile applications, or services.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information Provided by Customers

  • Name

  • Phone number

  • Email address

  • Delivery address

  • Payment information (processed securely through third-party providers — we do NOT store card details)

  • Order details and preferences

1.2 Information Provided by Restaurants/Takeaways

  • Business name

  • Contact person details

  • Email address and phone number

  • Business address

  • Bank/payment details required for payouts

  • Menu and product information

1.3 Automatically Collected Information

When you visit our website or use our platform, we may automatically collect:

  • IP address

  • Device information

  • Browser type

  • Cookies and tracking data

  • Usage data (e.g., pages visited, time spent)

2. How We Use Your Information

We use the collected data for the following purposes:

  • To process and deliver food orders

  • To manage customer accounts and restaurant accounts

  • To provide customer support

  • To improve our website and platform performance

  • To communicate updates, notifications, and service-related messages

  • To detect and prevent fraud or misuse

  • To comply with legal obligations

3. Legal Basis for Processing (UK GDPR)

We rely on the following legal bases:

  • Contract: To provide ordering services to customers and restaurant partners

  • Legitimate Interests: To improve our services, prevent fraud, and ensure platform security

  • Consent: For optional marketing communications and cookie usage

  • Legal Obligation: To maintain records required by law

4. How We Share Your Data

We may share your information with:

  • Restaurants/Takeaways: To fulfil your food order

  • Payment Processors: For secure payment handling

  • Delivery Drivers/Couriers: To complete deliveries

  • Service Providers: For hosting, analytics, SMS/email services

  • Legal Authorities: When required by law

We DO NOT sell your personal data.

5. Data Storage & Security

We take appropriate technical and organisational measures to protect your data from:

  • Loss

  • Misuse

  • Unauthorised access

  • Alteration

  • Disclosure

Your data is stored securely within the UK or other GDPR-compliant regions.

6. Data Retention

We retain personal information only for as long as necessary, including:

  • Account details: While your account remains active

  • Order history: For financial and legal purposes (typically 6 years)

  • Cookies: Based on your browser settings

7. Your Rights (UK GDPR)

You have the right to:

  • Access your personal information

  • Request corrections to inaccurate data

  • Request deletion of your data (where applicable)

  • Object to certain types of processing

  • Request data portability

  • Withdraw consent at any time (for marketing/cookies)

To make a request, contact us at: support@foodbell.co.uk

8. Cookies & Tracking Technologies

We use cookies to:

  • Improve user experience

  • Track performance and analytics

  • Enable login and essential platform functionality

You can control cookies through your browser settings.

9. Third-Party Services

Our platform may include links to or integrations with third-party services. We are not responsible for their privacy practices. We recommend reading their privacy policies.

10. Children’s Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect data from minors.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Foodbell UK Ltd
Email: support@foodbell.co.uk
Website: foodbell.co.uk

Thank you for trusting Foodbell UK Ltd with your information.